Our Commitment to Clients
We are a small marketing agency in Haywards Heath, West Sussex, and most of our clients are small and medium sized businesses too. We know what it feels like to hand your marketing budget to somebody else, so these are the promises we make to every client, whether you are with us for a one off project or a long running retainer.
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Plain English, always
We explain what we are doing and why in language you would use yourself. No jargon, no hiding behind acronyms, and no reports you need a glossary to read. If something is not clear, ask, and we will explain it again in a different way.
Honest advice, even when it is not what you hoped to hear
If we think a channel will not work for your business, we will tell you rather than sell it to you. If your budget would be better spent elsewhere, we will say so. The first conversation with us is free and is a conversation rather than a pitch, and you will come away with at least one idea you can use, whether or not we work together.
Your budget treated as if it were our own
Every pound you spend with us, and every pound we spend on your behalf on advertising, tools or freelancers, is spent as carefully as we would spend our own money. We agree costs before we commit them and we do not add work you have not asked for.
Transparent reporting
You will receive clear, regular reports showing what was done, what it cost and what it achieved, with the numbers that matter to your business rather than vanity metrics. You will always know what we are working on and how your campaign is performing.
Feedback is welcome, and we act on it
We ask for feedback in our regular review calls and in every monthly report, and we read every Google review. If something has gone wrong we would rather hear about it early. Where the fault is ours we will put it right at our own cost and change how we work so it does not happen again.
If you are ever unhappy with any part of our service, please contact Stuart Farrell Humphrey, Managing Director, directly on 01444 523105 or stuart@phoenixmarketing.uk.
Your data, kept safe
We hold the keys to a lot of our clients’ accounts, and we take that seriously. All of our accounts are protected by multi factor authentication and a password manager, client logins are kept in a secure shared vault rather than in email or spreadsheets, our devices are encrypted and kept up to date, and access is removed promptly when a member of the team moves on. We only collect the personal data we need and we never sell or share it. See our privacy policy.
A responsible business
Phoenix Media Marketing is committed to the ten components of the Good Business Charter: paying the real living wage, fairer hours and contracts, employee wellbeing, employee representation, equality, diversity and inclusion, environmental responsibility, paying fair tax, commitment to customers, ethical sourcing and prompt payment to suppliers.
We pay our suppliers within 30 days, we support local apprenticeships and work experience with Sussex colleges, and we keep our own environmental footprint as small as we can through hybrid working, paperless processes and online meetings wherever they make sense.
Want to know more about how we work?
A friendly 15 minute call, no obligation.
or call 01444 523105