Email Marketing & Email Automation
Email marketing is one of the most cost effective digital marketing channels you have. You are speaking to people who already know you, and who chose to hear from you.
Our email marketing agency builds strategies that bring customers back. We plan the campaigns, write the emails, set up the automations and report on what they earn. Clear, simple and measured.
Our Email Marketing Services
Content Creation for Email Campaigns
Automated Email Series
Save time and nurture leads with personalised, automated email workflows. From welcome series to cart abandonment and re-engagement campaigns, we set up and optimise automations on platforms like Mailchimp, Klaviyo, and Omnisend to keep your audience engaged.
Ecommerce Email Marketing
Audience Segmentation
Deliver the right message to the right audience at the right time. Using advanced segmentation techniques, we help you target specific groups based on demographics, behaviour, and purchase history, ensuring higher engagement rates.
Data & User Analysis
Understanding your audience is key to a successful email marketing strategy. We provide in-depth data analysis to track user behaviour, campaign performance, and key metrics, giving you actionable insights to refine your approach.
A/B Testing
Take the guesswork out of email optimisation. Our team runs A/B tests on subject lines, designs, and content to identify what resonates most with your audience, ensuring every campaign delivers maximum impact.
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CASE STUDY
Evergreen Rural, Hassocks
A rural land practice that needed a look and a website to match the quality of its advice.
What we did:
- Full re-brand
- New website development
- Filming for the new site
- A concise PR strategy
Why Choose Us?
Partner with us as your email marketing agency and take your campaigns to the next level. Whether you are a B2B business or an ecommerce brand, we will help you get more from every send.
- Proven experience with B2B email marketing and ecommerce email marketing.
- Expertise in industry-leading platforms like Mailchimp, Klaviyo, and Omnisend.
- Tailored strategies for businesses in the UK, designed to meet your unique goals.
- A focus on delivering measurable ROI and long-term customer engagement.
Types of email marketing campaigns we run
- Welcome series that introduce your products or services to new subscribers.
- Newsletters with useful news, offers and a clear call to action.
- Abandoned cart emails that bring back shoppers who left before buying.
- Re-engagement campaigns that wake up quiet subscribers.
- Customer loyalty emails that reward and retain your existing customers.
Choosing an email marketing platform
The right email marketing platform depends on your list size, your products or services and your budget. We work with tools such as Mailchimp, Klaviyo and Omnisend, and we will recommend the simplest option that does the job rather than the most expensive. If you already have a platform, we can work inside it. Our aim is to keep the tools simple so your team can use them after we have set them up.
How email fits your wider digital marketing strategies
Email works hardest alongside the rest of your marketing. SEO and Google Ads bring people in. Email keeps them. It turns one time visitors into repeat customers, and gives you a channel you own rather than one controlled by a social platform. We test subject lines, layouts and calls to action, so every send teaches us something.
Posted on Google
Cat BlackTrustindex verifies that the original source of the review is Google.
Amazing! i did work experience here for a week , they made me feel so welcomed and allowed me to get really involved in what they do like sitting in during meetings and work on my own projects using real clients.I loved it!Posted on Google
Rebecca McMillenTrustindex verifies that the original source of the review is Google.
We have been working with Phoenix Marketing this year to help improve not only ticket sales to our Mud Monsters Run event that happens every year but to improve all aspects of our marketing from the website, to social media, local awareness, paid advertising and beyond. The team could not have been more welcoming and positive, I trusted them and had total confidence in them from day one! Both Stuart and Tommy have gone above and beyond at every stage and their ideas have been game changing. The website updates and changes to boost the SEO have made a world of difference, our traffic is up and the number of customers quoting ‘Google’ as the place they found us has never been this high. Our runner numbers are up, social interaction is much higher and the website is performing better than ever. Not only that, the run has become even more meaningful thanks to initiatives from the team with their contacts and local network. We are helping schools to fundraise and working with local charities such as the Sussex Cancer Fund which is such a wonderful charity to be able to help and has grown our presence even more. I cannot fault Phoenix Marketing and I look forward to continuing our journey, I am so excited about what could happen next, I only wish we had started working with them sooner.Posted on Google
DannyTrustindex verifies that the original source of the review is Google.
Working with Phoenix Media Marketing has been a genuinely positive and valuable experience for our business. We engaged Stuart and his team to manage and develop our social media presence, and from the outset they brought fresh ideas, clear structure and a strong understanding of how to position our brand within the local community. What really stood out was their focus on promoting our team and the people behind the business. This helped us present a more personal and approachable image, which is incredibly important in financial services where trust and relationships matter so much. The content felt authentic, professional and aligned with our values. Phoenix also encouraged us to get more involved in community activity, charity campaigns and interactive content such as competitions, which significantly increased engagement and local visibility. These initiatives not only strengthened our brand presence but also contributed to generating new enquiries and client relationships over time. Stuart and the Phoenix team were proactive, creative and very easy to work with. They took the time to understand our business, our goals and our culture, and tailored their approach accordingly. It felt like a true partnership rather than a supplier relationship. I would happily recommend Phoenix Media Marketing to any business looking to improve their marketing, strengthen their brand and build meaningful connections within their community.Posted on Google
Troy TolhurstTrustindex verifies that the original source of the review is Google.
Working with Phoenix Media Marketing has been an absolute pleasure. From the very beginning, they took the time to understand our business at UK Turnstiles and have consistently delivered high-quality, high-converting leads that have resulted in thousands of pounds’ worth of orders. Their approach is thoughtful, strategic, and always focused on driving real results. The website they created for us is excellent clean, professional, and built to convert. It has strengthened our online presence and given us a platform we’re genuinely proud to showcase. Their SEO strategy has been exceptional, helping us climb the search rankings and attract the right customers organically. This has made a noticeable difference to our visibility and inbound enquiries. On top of that, their social media strategy has been superb engaging, well-planned, and perfectly aligned with our brand. It’s helped us reach a wider audience and build stronger relationships with our customers. We’re absolutely delighted with the service, expertise, and care Phoenix Media Marketing has provided. A truly outstanding partner for any business looking to grow.Posted on Google
Elizabeth WickendenTrustindex verifies that the original source of the review is Google.
If you are coming from a place of knowing very little about websites, analytics & SEO, and are concerned that you won't know where to start, or how to explain what you need, Phoenix Marketing are really good at being patient and supportive and expertly steering you in the right direction to help you improve your digital habits, boost your online visibility and grow your business within your budget. Highly recommended.Posted on Google
Dario PackhamTrustindex verifies that the original source of the review is Google.
stuart, amy and jacky did a amazing job! took over are marketing and turned it around in a short space of time!Posted on Google
Tracey CummingTrustindex verifies that the original source of the review is Google.
I couldn't be more thrilled with the results I've seen since working with Phoenix Marketing. As a life coach and RTT Therapist specializing in helping overwhelmed and exhausted women, I knew I needed to improve my online presence to reach more potential clients. My website's SEO was in dire need of attention, and that's where Phoenix Marketing came in. From our initial consultation, the team at have been professional, knowledgeable, and incredibly supportive. They took the time to understand my business goals and the specific challenges I was facing. Their comprehensive SEO strategy included a thorough audit of my website, keyword optimization, and content enhancements that were tailored to my niche. Within just a few months, I noticed a significant improvement in my website's search engine rankings. My site traffic increased, and most importantly, I began attracting more clients locally who were genuinely interested in my coaching services. The personalized approach Stuart and his team took made all the difference. They didn't just apply generic solutions but crafted a strategy that resonated with my target audience. Their expertise in SEO has not only boosted my online visibility but also enhanced the overall user experience on my website. I now receive consistent inquiries and have successfully converted many of these leads into long-term clients. The boost in client engagement and the steady growth in my business are direct results of Phoenix Marketing's exceptional work. I wholeheartedly recommend this fantastic team to any business owner looking to improve their SEO and Social Media to attract more clients. Their dedication, expertise, and results-driven approach have been invaluable to my business growth. Thank you, Phoenix Marketing, for helping me reach new heights!Posted on Google
Julia MewesTrustindex verifies that the original source of the review is Google.
Phoenix Marketing supported the launch of our new practice in Peacehaven. Stu clearly knows his stuff and has surrounded himself with a team of great people. I really enjoy working with him, and find his enthusiasm and energy infectious. It was fascinating to see the statistics building and changing, as they got stuck in, and the reach we achieved was beyond my hopes. Can't thank you enough, guys. Dr Julia Mewes, The Mewes VetsPosted on Google
Jacqui BloomTrustindex verifies that the original source of the review is Google.
Posted on Google
Jo GibsonTrustindex verifies that the original source of the review is Google.
"I cannot thank Phoenix Media Marketing enough for the incredible job they did rebuilding my website and improving the functionality and booking system. As a Zumba instructor and owner for Rocket Fitness, having a user-friendly website is essential for my clients to easily book classes and stay updated on schedules. Phoenix Media Marketing not only met, but exceeded my expectations with their attention to detail and quick turnaround time. The five-star service I received truly helped elevate my business and I highly recommend them to anyone looking to take their online presence to the next level. Thank you, Phoenix Media Marketing, for your exceptional work!" - Jo from Rocket Fitness








Ready to Turn Your Inbox Into a Revenue Channel?
Most email lists get sent at, not spoken to, and open rates prove it. Let us find out where your emails are losing people. Then we will build campaigns that get opened, read and clicked, and turn your list into one of your most reliable sources of sales.
Email Marketing FAQ's
How can I improve my email open rates?
The key to higher open rates is crafting compelling subject lines, personalising content, and sending emails at the right time. Segmentation also plays a big role in ensuring emails reach the right audience.
How we can help: A marketing agency can handle this for you—A/B testing subject lines, refining your audience segmentation, and ensuring your emails stand out in crowded inboxes. That way, you can focus on running your business while we optimise engagement.
What’s the best way to grow my email list?
A high-quality email list is built through lead magnets (e.g., exclusive offers, free resources), optimised sign-up forms, and ethical list-building strategies.
How we can help: We create and implement list-building strategies tailored to your business, ensuring steady and organic growth while remaining GDPR-compliant. No more worrying about whether your list is growing the right way—we’ll take care of it.
How often should I send marketing emails?
The right frequency depends on your industry and audience. Generally, 1–4 emails per month keep engagement high without overwhelming subscribers. A/B testing can help find the ideal balance.
How we can help: We analyse audience behaviour and tailor your email frequency for maximum impact. With our expertise, you won’t have to guess how often to send emails—we’ll ensure your campaigns stay relevant and effective.
How do I reduce my email unsubscribe rate?
High unsubscribe rates can be caused by irrelevant content, too many emails, or a lack of audience segmentation. The key is to send valuable, engaging emails that align with your audience’s needs.
How we can help: We craft strategic email campaigns that keep your subscribers engaged. From audience segmentation to high-quality content, we ensure your emails add value rather than drive people away.
How can I measure the success of my email campaigns?
The success of an email campaign is measured through open rates, click-through rates, conversion rates, and unsubscribe rates. Tracking these metrics helps refine future campaigns for better results.
How we can help: We provide detailed performance reports and actionable insights, so you don’t have to analyse the data yourself. We handle everything—from testing and tracking to refining future emails—so you can focus on growing your business.