Privacy Policy
Privacy Policy
Last Updated: February 2026
1. Who We Are
Phoenix Media Marketing
49 Edward Road
Haywards Heath
West Sussex
RH16 4QJ
United Kingdom
Email: hello@phoenixmarketing.uk
Data Controller: Stuart Farrell Humphrey
Phoenix Media Marketing is responsible for your personal data.
2. Legal Framework and UK ICO Compliance
We process personal data in accordance with:
• UK General Data Protection Regulation
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations
• Guidance issued by the Information Commissioner’s Office
We are registered with the Information Commissioner’s Office and pay the annual data protection fee where required.
We maintain:
• A Record of Processing Activities
• Data Processing Agreements with suppliers
• A Data Breach Response Procedure
• A Data Retention Schedule
• Internal staff confidentiality controls
3. Information We Collect
We may collect:
• Name
• Company name
• Email address
• Telephone number
• Postal address
• Job title
• Marketing preferences
• IP address
• Device and browser data
• Analytics and tracking information
We do not intentionally collect special category data.
4. How We Collect Data
• Website contact forms
• Newsletter sign ups
• Direct email communication
• Telephone enquiries
• Client onboarding
• Cookies and analytics tools
5. Lawful Basis for Processing (UK Visitors)
We process data under one or more of the following lawful bases:
Contract
Where necessary to deliver agreed services.
Legitimate Interests
For business administration, service improvement and analytics.
Consent
For marketing communications and non essential cookies.
Legal Obligation
Where required by UK law.
You may withdraw consent at any time.
6. How We Use Personal Data
• Responding to enquiries
• Delivering marketing services
• Managing client relationships
• Improving website functionality
• Sending marketing communications where consent exists
• Maintaining internal records
We do not sell personal data.
7. Data Sharing
We may share personal data with:
• Hosting providers
• Email marketing platforms
• CRM systems
• Analytics providers
• Professional advisers
• Regulatory authorities if legally required
All processors are contractually bound to protect data.
8. International Transfers
Where personal data is transferred outside the UK, including to the United States, we ensure appropriate safeguards are in place, including:
• UK adequacy decisions
• Standard contractual clauses
• Data processing agreements
9. Data Retention
We retain personal data only as long as necessary:
• Enquiries up to 12 months
• Client records in line with contractual and tax requirements
• Marketing consent until withdrawn
10. Your Rights (UK)
Under UK GDPR you have the right to:
• Access your data
• Correct inaccurate data
• Request erasure
• Restrict processing
• Object to processing
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office
ICO Website: www.ico.org.uk
Requests can be made to hello@phoenixmarketing.uk.
Cookie Policy
1. What Are Cookies
Cookies are small text files placed on your device to ensure proper website functionality and improve user experience.
2. Types of Cookies We Use
Strictly Necessary Cookies
Required for website operation. These do not require consent.
Analytics Cookies
Used to measure website traffic and usage patterns.
Functional Cookies
Remember user preferences.
Marketing Cookies
Used for advertising, remarketing and tracking.
3. Cookie Consent
In accordance with UK PECR regulations and ICO guidance:
• Non essential cookies are not placed until consent is given
• Users may accept or reject non essential cookies
• Users may change preferences at any time
• No pre ticked boxes are used
A Cookie Settings link is available on our website.
4. Managing Cookies
Users may also control cookies via browser settings. Disabling some cookies may affect functionality.
US Privacy Addendum
This section applies to visitors located in the United States.
Certain US states, including California, provide residents with specific privacy rights under laws such as the California Consumer Privacy Act.
If you are a US resident, you may have the right to:
• Request disclosure of personal information collected
• Request deletion of personal information
• Opt out of sale of personal information
• Non discrimination for exercising privacy rights
Phoenix Media Marketing does not sell personal data.
Requests can be made by emailing hello@phoenixmarketing.uk.
We will verify your identity before processing requests and respond within applicable legal timeframes.
Data Security
We implement appropriate technical and organisational measures including:
• Secure hosting
• Encrypted communications where applicable
• Restricted staff access
• Strong password controls
• Regular software updates
Data Breaches
In the event of a personal data breach likely to result in risk to individuals, we will notify the Information Commissioner’s Office within 72 hours in accordance with UK GDPR.
Where required, affected individuals will also be informed.
Children
Our services are not directed at children under 16. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this policy periodically. The latest version will always appear on this page.
If you would like next:
• A compliant cookie banner wording ready for installation
• A short website footer summary
• A US specific state by state enhanced addendum
• Or a formal internal GDPR governance pack for Phoenix
